Return and Refund Policy for Zsiska.com

Key Policy Highlights

• Handcrafted uniqueness: Each piece is individually crafted by our skilled artisans in Thailand
• Customer satisfaction: If you have any concerns about your (pre-)purchase, please contact online@zsiska.com for personalized assistance. We work around the clock. 
• Quality assurance: We inspect each piece before shipping to ensure it meets our high standards
• Return window: If eligible, products may be returned within 14 days of receipt
• Handmade characteristics: Natural variations in color, texture, or finish are signature elements of our artisanal process
• Sustainability focus: Our made-to-order approach reduces waste and environmental impact and we ask you to only order what you wish to love forever!

Read the full policy below for complete details

Updated as of 15/05/2025

Introduction

At Zsiska.com, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This policy outlines the conditions under which items purchased from our website can be returned or refunded.

Our items are meticulously handcrafted by skilled artisans, making each piece a unique work of art. Natural variations in color, texture, and finish are inherent characteristics that showcase the handmade nature of our products. Our artisanal process means that production time can vary between 1-7 working days, with shipping times varying as outlined in our shipping policy.

Our Commitment to Quality and Sustainability

We create each piece with care and attention to detail, following a sustainable made-to-order approach. This reduces waste and ensures that each item is crafted specifically for you. Our commitment to sustainability means we prioritize quality craftsmanship over mass production, which helps small businesses like ours thrive while minimizing environmental impact.

Return Conditions

• Products must be returned within 14 days of receipt if eligible
• Items must be in their original, unused condition with all tags, packaging, and accessories included
• Items with defects or that aren't functioning properly upon arrival may be eligible for return
• Due to the custom, handcrafted nature of our products, most sales are considered final
• We encourage you to contact customer support with any concerns so we can find the best solution for you

Return Process

1. Contact Us First: Before considering any return, please contact our customer service team at online@zsiska.com to discuss your concerns
2. Personalized Solution: We're committed to your satisfaction and will work with you to address any issues
3. Approval Process: If a return is deemed appropriate, we'll provide specific instructions and a return address
4. Shipping Arrangements: You're responsible for safely packaging and shipping returned items. We recommend using a trackable shipping service

Additional Costs

• Customers are responsible for all return shipping costs
• If you receive a refund, the cost of return shipping will be deducted from your refund
• Any customs duties, taxes, shipping, or additional fees incurred will not be refunded

Refunds

• Once your return is received and inspected, we'll notify you by email
• We'll inform you of the approval or rejection of your refund request
• If approved, your refund will be processed to your original payment method within a reasonable timeframe
• For discounted orders, the maximum refund amount is the prorated amount you actually paid to ZSISKA

Exchanges

• For exchange requests, please email online@zsiska.com
• Exchange items are subject to the same conditions as returns
• Due to the handmade nature of our products, exact exchanges may not always be possible
• We'll work with you to find the best alternative if an exact exchange isn't available

Addressing Issues with Your Order

• If you have any concerns about your purchase, please contact us immediately at online@zsiska.com
• For potentially damaged or defective items, please provide details and photos
• We'll examine the information carefully and determine whether a replacement or refund is appropriate
• Remember that natural variations are part of what makes each handcrafted piece special and unique

Important Considerations

• Artisanal Quality: Each Zsiska piece reflects the skill of our artisans. The subtle variations make your piece one-of-a-kind
• Production Timeline: Our handcrafting process typically takes 1-7 working days before shipping
• Open Communication: We value transparency and encourage you to contact us with any questions or concerns

Contact Us

For any questions or assistance regarding your order, please contact us at online@zsiska.com. Our team is dedicated to providing exceptional customer service and ensuring your Zsiska experience is positive.

Please note: This policy is subject to change without notice and may vary depending on the specific circumstances of each case.

Updated: 15/05/2025